1. Company Information Sol Experiences FZE is a company specialized in designing and coordinating wellness retreats, family constellations and conscious travel experiences.
The company acts as organizer and, in some cases, as an independent intermediary between the client and external providers, including guest facilitators, accommodation providers, transport companies and other service providers.
For any communication, you may contact us at: info@solexperiences.net
All written communication, including emails, will be considered valid for contractual purposes.
2. Scope of Services Sol Experiences offers retreats, family constellations sessions (individual and group), life coaching and equine-assisted experiences, as well as the coordination of accommodation, transfers and activities associated with these retreats.
These services are educational, complementary-therapeutic and experiential in nature. They do not constitute medical, psychological or psychiatric treatment, and do not replace care from a health professional.
3. Bookings and Requests All bookings must be made through Sol Experiences official channels (website, email or WhatsApp) and are considered confirmed only once the corresponding payment has been received, in line with the applicable payment policy.
4. Availability Spots for each retreat or session are limited. Sol Experiences reserves the right to close registration once the maximum capacity has been reached, without prior notice.
5. Prices and Currency Published prices are expressed in the currency indicated in each proposal and may be subject to change based on availability, season or exchange rate. The price in force will always be the one confirmed in writing at the time of booking.
6. Payment Methods Bank transfer and other payment methods indicated by Sol Experiences at the time of booking are accepted. Bookings may require an initial deposit, with the balance due within the timeframe communicated before the retreat begins.
7. Cancellation and Refund Policy Cancellation terms (deadlines and refund percentages) will be communicated specifically for each retreat or service at the time of booking, and will form an integral part of the confirmation sent to the client.
In general, the closer a cancellation is to the retreat start date, the lower the refundable percentage, since Sol Experiences commits resources (accommodation, facilitators, logistics) in advance.
8. Changes to Dates or the Retreat Program Sol Experiences reserves the right to modify dates, venue, facilitators or the activity program for operational, weather-related or force majeure reasons, while always seeking to preserve the essence and quality of the experience. In the event of significant changes, the client will be informed as far in advance as possible.
9. Accommodation and Transfers When accommodation and transfers are included, they will be coordinated by Sol Experiences with external providers. Sol Experiences is not responsible for delays, cancellations or changes caused directly by such providers, although it will make its best effort to assist the client with any issues that arise.
10. Health, Physical and Psychological Requirements Some retreat activities (including bodywork, hiking, outdoor activities and equine-assisted experiences) require reasonable physical and psychological fitness. It is the client’s responsibility to inform Sol Experiences, before confirming their booking, of any physical or mental health condition, allergy, pregnancy, or ongoing medical/psychiatric treatment that may be relevant to their safe participation.
Sol Experiences may recommend or request prior medical authorization to take part in certain activities, and reserves the right to adapt or restrict participation to protect the safety of the client and the group.
11. Nature of Family Constellations and Coaching Family constellations sessions, life coaching and equine-assisted experiences are processes of self-discovery and personal development. Outcomes and experiences are subjective and personal; Sol Experiences does not guarantee specific results. The client participates voluntarily and consciously, taking responsibility for their own process.
12. Minors Policy and Minimum Age of Participation Unless expressly stated otherwise for a specific retreat or program, participation is reserved for adults over 18 years of age. Participation by minors requires express written authorization from a parent or legal guardian, and will be subject to the specific conditions established by Sol Experiences for each case.
13. Documentation and Immigration Requirements It is the client’s sole responsibility to hold a valid passport, visas and any other documentation required to travel to the retreat destination. Sol Experiences is not responsible for a client’s inability to travel or participate due to incomplete, expired or rejected documentation.
14. Force Majeure Sol Experiences will not be liable for failures resulting from force majeure events, including — without limitation — natural disasters, extreme weather conditions, pandemics, government restrictions, strikes or conflicts that prevent the retreat from taking place, in whole or in part.
15. Limitation of Liability To the maximum extent permitted by law, Sol Experiences’ liability to the client is limited to the amount actually paid for the contracted service. Sol Experiences will not be liable for indirect damages, loss of enjoyment, or events attributable to third-party providers, force majeure, or the client’s own conduct.
16. Use of Images and Photographic Material During retreats, Sol Experiences may take photographs and videos for promotional and marketing purposes. By participating, the client authorizes the use of their image in such material, unless they expressly state otherwise in writing before the retreat begins.
17. Personal Data Protection and Privacy Personal data provided by the client will be used solely for managing the booking, communication related to the service and, with the client’s consent, for marketing purposes. Sol Experiences does not share or sell personal data to third parties unrelated to the provision of the service.
18. Card Payments and Payment Disputes In the event of any issue with a payment, the client is asked to contact Sol Experiences first to try to resolve the situation directly. Should a client initiate an unjustified chargeback, Sol Experiences reserves the right to submit the relevant documentation evidencing acceptance of these Terms, confirmation of the booking, and the use or availability of the contracted service, and may also claim the administrative and banking costs associated with the dispute process.
19. Governing Law and Jurisdiction These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE). Any dispute, controversy or claim arising from the interpretation or performance of these Terms and Conditions shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.
20. Prevailing Language These Terms and Conditions may be available in several languages. In the event of any discrepancy between versions, the English-language version shall prevail.
21. Acceptance of Terms Making a booking or paying a deposit implies that these Terms and Conditions have been read, understood and fully accepted. For any questions, please write to us at info@solexperiences.net.